Return and refund policy

Overview

This policy explains how Superpood handles returns and refunds. Because we sell nutraceutical products, we apply strict rules to protect product integrity and customer safety.

International orders

We do not accept returns or exchanges on international orders. All international sales are final once your order has shipped.

Domestic orders

Domestic return and refund requests are reviewed on a case-by-case basis. Approval is not guaranteed.

• Any return or refund is subject to our prior written approval.
• Nutraceutical products cannot be resold once opened or after leaving our controlled supply chain, which limits when we can accept a return.
• We only consider domestic returns or refunds in rare circumstances, as described under “When we may help” below.

When we may help

We may approve a return, replacement, or refund only in the following situations:

• Delivery failure — the carrier did not deliver your order, or it was returned to us undelivered through no fault of yours.
• Damaged in transit — items arrived materially damaged or with compromised packaging that affects safety or use, and you notify us promptly with clear details and photos where applicable.

We do not accept returns or refunds for change of mind, dislike of taste, mild variation in appearance, or opened products except where required by law.

How to request a return or refund

If you believe your order qualifies under this policy, contact us as soon as possible. Do not discard the product or packaging until we confirm next steps.

1. Email us using the address below with “Return and refund request” in the subject line (or use the link on this page).
2. Include your order number, a short description of the issue, and photos if the shipment arrived damaged.
3. We will review your request and reply with our decision and any instructions. Do not return items unless we have approved a return and provided a return address or label.